If there is an issue with Fitbit data not syncing to MyDataHelps, then it is important to check that MyDataHelps is connected to the correct Fitbit account. Participants may have multiple Fitbit accounts. Data that did not display due to an access issue will then display.Įnsure the Correct Fitbit Account is Linked to MyDataHelps If the participant wishes to change access, they will need to select the Revoke Access button for CareEvolution in, and then sign in to Fitbit again in MyDataHelps. It is also a good idea for participants to allow access to Fitbit devices and settings this access helps with syncing Fitbit. If the participant denied access to any of these (and the study uses any of these data types), that data will be missing. We request access to the following Fitbit data: activity and exercise, profile, heart rate, weight, sleep, and food and water logs. To determine which data type accesses are enabled, the participant will need to sign in to their account on, navigate to "Settings," and then select "Applications" from the menu. Ensure the Participant Enabled the Necessary Fitbit Access To see their refreshed data, they may need to refresh the screen by pulling the screen down with their finger.Įnsure the Participant's Fitbit Model Supports the Data in Questionįor example, some Fitbit models do not track heart rate data, and some models do not track elevation data (floors climbed).Touch the circular arrows to manually refresh their Fitbit data.The tab can vary depending on the project's configuration. Open MyDataHelps and select the tab that the Fitbit linked account displays on. ![]()
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